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About Demebridal

Welcome to Demebridal!

Demebridal is your one-stop online shop for today's most gorgeous, alluring and sophisticated wedding apparel. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of every aspiring bride-to-be. The original idea is to share the latest news and fashion trends on wedding apparel. When we create a dress, we’re not just making something to wear. We’re making magic.

Who we are?

Established in 2010, Demebridal is a global one-stop online shop for wedding apparel. We ship to over 200 countries worldwide. Demebridal.cn is a cross-border e-commerce store for offering trendy wedding dresses,occasion dresses, mother of the bride dresses, bridesmaid dresses,wedding accessories, sexy lingeries, swimwear, fashion jewelry, etc. We engaged in providing a better customer service and better quality items at affordable value. With advanced technology system, experienced operations team, sales team and efficient logistics services, Demebridal.cn has quickly become a leader of cross-border e-commerce.  Thrilled by our rapid and steady growth, we will continue to offer an extensive product selection and follow the international trends closely. We strive to provide our customers with quality products at the best prices possible.

Our vision:

From the quality of our high-end fabrics, to our intricate beading and delicate lacework, to the form fitting silhouettes, each and every one of our dresses has been made to bridal perfection.

Our Competence

  • Better Shopping Experience
    38000+ discount items with competitive prices
    Unique interface designed for surfing and ordering function
    Huge collection of custom-made items and ready-to-ship satisfied all
    your demands
    Special offers keep up with world trends
  • Reliability
    Secure payment credit cards, western union,
    banktransfer
    Never share your information
  • Express Delivery
    Various express options: DHL, UPS, FedEx
    Shipping within 3-4 business days for tailored items
    CLearly tracked order status
  • Friendly Customer Service
    Professional Customer Service Team
    always ready to serve you via Emails and phones
    Specialist advises on ordering problem

Contact us

Our customer service representatives are here to serve you 24 hours a day on weekdays, as well as select hours on Saturday (except on major holidays). We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.

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Email:

Contact our different reacting departments by clicking   Ask Question directly.

[email protected] 24 hours a day, 7 days a week.

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Order Customer Service:

Looking for Order Status and other after sale supports, Please click  here

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Return & Exchange

We do NOT accept any return or exchange without rational reasons. Returns must be arranged within 5 days. We will offer refund only of products which are defected, or sent by mistake. We couldn't accept returns on following condition: 

a. Special Orders - dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required. 

b. Specialty Items – dresses and other items on Sale or Price Reduced & Non-stock.

c. Wrong Size & Wrong Color & Wrong Style & Unsatisfied Style ordered by yourself - We have no control and accept no responsibility for the size/ color /style you select for your merchandise.

Step One: Get a Return Authorization number 

Finish and send a return request to customer service mailbox within 5 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Once Customer Service approves your request, Return Authorization Number will be attached in the confirmation email; Packages without Return Authorization Number will be REFUSED and will not be refunded or exchanged.

Step Two: Inspect merchandise

All returned or exchanged items must: 

be unworn / unaltered / unwashed/ odorless

have original tags attached in original positions 

be in perfect condition 

have no stains, rips, odors or damage of any kind 

be returned with all accessories including shawl and straps

Step Three: Ship merchandise to demebridal Warehouse

Please be sure that the item(s) can be sent out within 5 days after you get the Return Authorization Number, or we reserve the right to refuse the return. Put your Return Authorization Number clearly on the outside of the package. Please send item(s) and offer us the tracking number and tracking website within 5 days from the time you get the Return Authorization Number from us, or we will Not accept return and refund after 5 days. Send your package to:

Demebridal only accepts prepaid packages. We do not accept C.O.D. If it's a mistake made by us, then you will be reimbursed for the return shipping.If the dresses are not in their original condition, we may charge higher processing fee to cover our lose. Your order may not be refundable if the dresses turn out to be impossible to be resold!

Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side.

Step Four: Credit or Exchange

Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

More details about Return & Exchange , click here.

Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the freshfashi.com website. On some pages, you can order products, make requests, and register to receive materials. The types of business and personal information collected at these pages are:

  • Business Name
  • Contact Name
  • Address
  • Email address
  • Phone number
  • PayPal information
  • Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers.

We'll need your email address if you wish to join receive our newsletters or use our service to contact a retailer. All other information is optional. Each newsletter will tell you how to unsubscribe if you want to stop getting our mailings or need to change your email address.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at or send us an email at [email protected].