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Last Modified Mar 12, 2019 By Marianne
Demebridal were great in their customer service, their communication with me was first class, and they even altered their design to my specification at no extra cost. The dress was beautiful, everyone at the wedding said so, and it fitted perfectly. They also provided the bridesmaid’s dresses which were gorgeous. So thank you Demebridal….
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Last Modified Sep 20, 2019 By Mary
The dress I received was well made and the fabric was nice and it was fully lined. HOWEVER, the color was not what I was expecting. I ordered a night blue color which was supposed to be a dark blue and the dress I received was a royal blue. Demebridal would not guarantee the color of the dress. They made some excuse about computer monitors. If the color of your dress is important, DO NOT order from this company. They will not take the dress back and I now have to find another dress for my daughter's wedding in 3 weeks or wear this dress and stick out like sore thumb in the bridal party pictures. GRRRRR!!!!
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Last Modified Sep 13, 2019 By Agnes
I have been in touch with Lily since August 27 and patiently answer her questions and suggestions. Both dresses sent to me do NOT match the high standards, good quality materials and especially quality control of dresses sent to customers presented in your offer !!!
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Last Modified Aug 14, 2019 By Dan
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Last Modified May 19, 2019 By FernandezBrenda
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Last Modified May 18, 2019 By Judy
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Last Modified May 17, 2019 By Scarlett
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Last Modified May 16, 2019 By Holdyn Artuso
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Last Modified May 15, 2019 By Karas Birger
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Last Modified May 14, 2019 By Emma
- Q: Can I return the dress if I don't like it?
A: Demebridal accept the returning dress on special conditions:If you don't like the size, color or quality of the dress you received, you may return it according to our Return & Exchange Policy. Please refer to Return & Exchange Policy for the detail attentions and steps to return your dress if needed.
If you don't like the style of the dress received, we are afraid that we have no control and responsibility of your personal taste to the style after you received the dress. Please DO choose the right style you want before ordering. - Q: I am confused, what size wedding gown should I order?
A: Wedding gowns run smaller than normal clothing sizes. Please see our Size Chart for more details or you can also custom the dresses for yourself. - Q: Is my purchase secure over the Internet?
A: Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly through Google to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY. You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer. - Q: Do you ship to my country?
A: Yes, we accept international orders and can ship to most of the countries. However, please note that it's your own responsibility to learn the custom policy and the import tax situation in your own country. - Q: I'm in a real hurry, how do I get my dress faster?
A: Many dress orders can be placed using a Rush Order. You can also choose our Express Shipping service which will save delivery time. - Q: What can you do if you received the broken or damaged package?
A: Before you sign for the package, please kindly check the package firstly. If there is any broken or damaged problem about the package, please kindly refused to sign for it. You can make claim to express company to get compensation. Thanks.
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By Marianne Mar 12, 2019
Demebridal were great in their customer service, their communication with me was first class, and they even altered their design to my specification at no extra cost. The dress was beautiful, everyone at the wedding said so, and it fitted perfectly. They also provided the bridesmaid’s dresses which were gorgeous. So thank you Demebridal….
